Improve technology experiences for a more engaged workforce
Qualtrics EmployeeXM™ helps organizations deliver exceptional technology experiences - from support chats to software - so employees are happy, empowered, and motivated to perform their best.
WITH QUALTRICS YOU’RE ABLE TO
- Drive job enablement and increase overall workforce productivity;
- Improve the effectiveness of your Help Desk to create efficiencies and meet employee needs;
- Enable global process alignment to maintain tight security and data compliance;
- Integrate the voice of employees in technology decisions, positioning IT as a responsive company partner.
4 ways to close technology experience gaps and drive the business forward
Optimize the everyday employee technology experience
- Tailored data exports provide real-time access to employee feedback;
- Key driver analysis pinpoints priority areas for improving everyday technology experiences;
- Focus areas proactively surface opportunities to improve employee productivity and job enablement;
- AI-powered text analytics turn employee thoughts into structured insights, with topics, sentiment scores and trends so you can act on what matters.
Improve IT support processes, quality and perception
- Digital intercepts and ticketing meet employees in the flow of work to gather insights on their technology experience;
- Real-time alerts tell you right away when an employee is dissatisfied or struggling with IT-provided technology;
- Smart routing through integrations, automated workflows and end-to-end case management enable IT teams to track progress and deliver quick, effective resolutions within existing systems.
Ensure new implementations truly meet employee needs
- Configurable employee survey capabilities allow you to understand pre- and post-implementation sentiment change;
- Real-time dashboards give IT teams the data they need to focus on areas where additional employee training or support is needed;
- Proactive alerts facilitate quick follow-ups with employees to ensure risk is mitigated;
- Role-based targeting enables outreach to a subset of employees impacted by a specific rollout.
Make the right investments
with employee insights
- Configurable surveys and XM Directory help quickly deploy a needs assessment to a sample of, or your entire workforce, using a single directory.
- TextiQ uncovers technology-related needs you didn’t know about through AI and natural language processing.
- Real-time dashboards raise employee insights on technology gaps to the surface, allowing you to make data-backed decisions on future investments.